Using Collaboration Tools to "Face the New Reality"

We at Lawyer's Guide to Collaboration Tools love the writings of Michael Sampson, and a couple of weeks ago he posted a great piece titled:  How to Manage Your Business in a Recession: "#1 Reset Priorities to Face the New Reality".  In this new age of budget cutbacks, businesses are looking for new ways to help its employees work together, or work with others.  He mentions two specific items that resonate with me:

  • Expense Management for Meetings.  With the new fantastic video and web conferencing programs available, remote meetings are becoming a more attractive - and economical - option for businesses.  As Michael says:  "[r]emember, it's the cost of telepresence in comparison to the alternative that signals whether it's a prudent financial investment, not the out-of-pocket cost per se." 
  • Get Out of Managing Projects in Email.  As we state in our book, email is a necessary communications tool, but it's a lousy collaboration tool.  If you're managing your projects (or lawsuits, or transactions) through email, starting thinking about whether tools like Sharepoint, Basecamp, or Central Desktop might make more sense.

Mike's article is a great read -- give it a look.

Free Podcast Interview on Collaboration Tools and Technologies

We have recorded a roughly 14-minute podcast in which we talk about some of the main themes of our book and add a few new insights into the subject of collaboration tools and technologies. You can download an mp3 (right click on the link and click on "save link as . . .") of the podcast here

We also wanted to remind you that we have also created a Twitter identity for the book. If you follow us at @collabtools on Twitter, you'll get regular reports with links to helpful articles and blog posts, tips, and pointers about collaboration.

As many of you already know, we'll also be speaking on collaboration tools at ABA TECHSHOW 2009. We hope to see you there, especially since one of the sessions we'll do is a roundtable "unconference" session where we'll let the audience set the agenda to cover the issues they most want to learn. Be aware that there's still time to take advantage of the $200 "early bird" discount on registration for TECHSHOW. 

 

 

Eating Our Own Collaboration Tools Dog Food

Last night, Tom and I were finishing up work on a new project (that I now realize as I write this, I might not be able to disclose quite yet).However, it is definitely related to our book and collaboration.

I thought it might be instructive to describe the tools and techniques we actually used as we worked to finish this project.

We were working, simultaneously, on several articles, a list, some forms and an audio file.

First, we exchanged emails to confirm our to-do lists and the division of labor.

I had the job of preparing a couple of first drafts. I went first to Google Docs to do those.

We also opened up a Skype instant messaging session so we could send quick messages back-and-forth, especially to get quick answers to questions.

When I finished a first draft, I'd share the document with Tom so he could access it in Google Docs.

By the time, I had finished drafts, Tom had emailed me Word versions of other documents he was finishing up with revisions marked with Track Changes.

We used Skype to alert each other about areas to pay special attention to or questions we had about the documents, as well as share some ideas.

I marked my changes  to Tom's documents in Word with Track Changes and emailed the documents back to Tom to finalize so he could submit them as Word documents.

We were also using Skype to make decisions about going forward with preparing an audio file from a recording of one of our presentations and making a last-minute decision to add another list to our set of materials.

Tom took my first drafts out of Google Docs, put them into Word documents and used Track Changes to show his edits.

While he was doing this, I used Audacity to do some clean-up and light editing of the audio file.

Tom then sent me the edited Word documents, which I checked and made minor revisions to, again using Track Changes. I also used Skype instant messaging to discuss a change Tom made that I thought made a different point than the one I had intended. We discussed that and decided on the final wording. I then emailed the Word documents back to Tom to finalize (Tom was taking charge of submitting all of our materials.)

Once I finished the audio file (approx. 50 megabytes), I used YouSendIt to transfer the large file to Tom, who received notice that it was available and downloaded it.

We then compared noted and checked our lists using Skype IMand determined that we we were done.

Tom then assembled all of the files and used Drop.io (which he prefers for its ability to handle multiple files) to send all of the files in, beating our deadline by a day.

We then used Skype IM to get caught up on other things we had been doing.

Some takeaways:

1. We actually use the collaboration tools we write and talk about.

2. We like having a tool box of collaboration tools for different purposes rather than being concerned with a single all-purpose collaboration tool.

3. Different tools work well for different purposes.

4. Even in the same project you might use a number of different tools to do the same types of thins.

5. We really like the way you can open a constant communications channel to help you work by using instant messaging.

We invite your comments.

 

 

No "Reply-To-All" -- Making Email Better?

The "Reply To All" function in an email is at once the most useful and most horrible of email collaboration features.  The ability to communicate with your entire team with the click of one button is incredibly appealing  But at the same time, replying to everyone can be a huge time and resource waster.  Indeed, it can also create an "email storm," which recently occurred on U.S. State Department servers.  According to the Death by Email blog, here's what happened:

  1. A blank email was sent to many people on the department's global address list
  2. Some used "reply-to-all" to demand to be removed from the list.
  3. Others used 'reply all' to tell their co-workers, in often less than diplomatic language, to stop responding to the entire group.
  4. Some then compounded the problem by trying to recall their initial replies.
  5. The recall generated another round of messages to the group.

Yikes!  As a result, the word went out that any employee who used the "Reply to All" function would be subject to disciplinary action.  The Nielsen company  went one step further; they completely deleted the Reply to All button from the company's messaging software!

As much as it pains me to say it, email is still useful as a collaboration tool -- mostly because it's a tool everyone uses.  But it strikes me that limiting the use of Reply to All as a policy matter, while harsh, has the potential to improve the use of email in collaboration.  What do you think about Reply to All?

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Some Great Online Notetaking Tools

Regular readers of this blog have probably figured out by now that we are big fans of everything Google; so it was very disappointing to me to discover that the company decided to stop development of the great Google Notebook.  I used to use Google Notebook all the time -- it was a great way to capture snippets of information from the web and keep them all in one place, with different notebooks for different topics.

I've since moved on to using Evernote as my primary notetaking tool -- I like it better because it allows me to access and take notes from three different locations -- a web browser, a stand-alone software application, and an iPhone application.  That's why I was glad to see that Evernote was all over the Google Notebook decision, and is offering users of the discontinued service the opportunity to import all their notebooks over to Evernote.

Over on Twitter, people were asking me why I used an online notebook.  Here are the five top ways I use Evernote:

  • As my personal web archive -- rather than bookmark a page, I simply clip it to Evernote and keep it forever.
  • As a research tool -- I create a notebook and throw all my research snippets (whole pages, excerpts) into it.
  • Travel planning -- when I visit a city, I create a notebook for restaurants, hotel and sightseeing information.
  • Meeting notes -- I keep notes from all of my meetings within Evernote.
  • As my digital filing cabinet -- I keep lists and all sorts of other information there.  It's all searchable!

Perhaps Evernote is not for you.  No worries -- there are many other options, including these 17 Noteworthy Alternatives to Google Notebook.  No matter which tool you use, I think you'll find that an online notebook is a good way to have access to your important thoughts and notes no matter where you happen to be.